Privacy Policy
Last Updated: April 7, 2026
At Maziao, we are committed to protecting your privacy and personal data. This privacy policy explains in detail how we collect, use, store, and protect your information when using our AI text-to-speech platform.
1. Information We Collect
We collect the following types of information:
Account Information:
Name, email address, phone number (if provided), and login credentials when you create an account.
Usage Information:
Data about how you use the service, including input text, generated voices, credit usage history, and settings preferences.
Voice Data:
Audio files you upload for voice cloning, encrypted and stored securely.
Payment Information:
Credit/debit card information processed through trusted third-party payment providers. We do not store full card details on our systems.
Technical Data:
IP address, browser type, operating system, and device information to improve performance and security.
2. How We Use Information
Your information is used for the following purposes:
Service Provision:
Process AI voice generation requests, voice cloning, and manage your account.
Quality Improvement:
Analyze usage data to enhance accuracy and quality of AI models.
Customer Support:
Respond to inquiries, resolve technical issues, and provide assistance.
Payments and Transactions:
Process payments, manage credits, and send invoices.
Security:
Detect and prevent fraud, abuse, or unauthorized activities.
Notifications:
Send emails about service updates, policy changes, or important information (you can unsubscribe from marketing emails anytime).
3. Information Sharing
We respect your privacy and do not sell personal information. Information is only shared in the following cases:
Service Providers:
Trusted partners supporting service operations (payments, cloud storage, analytics), with strict confidentiality agreements.
Legal Requirements:
When required by law, court order, or authorized government agencies.
Rights Protection:
To protect the rights, property, or safety of Maziao, users, or the public.
Business Transfers:
In case of merger, acquisition, or asset sale, information may be transferred (you will be notified in advance).
4. Data Security
We implement advanced security measures:
Encryption:
All data is encrypted during transmission (SSL/TLS) and storage (AES-256).
Access Control:
Only authorized personnel have data access, with multi-factor authentication.
Monitoring:
24/7 monitoring systems to detect and prevent unauthorized access.
Backups:
Regular data backups to ensure recovery capability.
Security Audits:
Regular security assessments and testing by independent experts.
However, no transmission or storage method is 100% secure. We encourage you to use strong passwords and protect your login credentials.
5. Cookies and Tracking Technologies
We use cookies and similar technologies:
Essential Cookies:
Ensure basic website functionality (login, shopping cart).
Performance Cookies:
Collect anonymous data about how users interact with the website to improve experience.
Functional Cookies:
Remember your preferences (language, theme).
Marketing Cookies:
Display relevant ads based on interests (only with your consent).
You can manage cookies through browser settings. Note that disabling cookies may affect some website features.
6. Your Rights
Under data protection regulations, you have the following rights:
Right to Access:
Request a copy of personal data we store about you.
Right to Rectification:
Update or correct inaccurate information.
Right to Erasure:
Request deletion of your personal data (with some legal exceptions).
Right to Restriction:
Request restriction of processing your data in certain cases.
Right to Portability:
Receive your data in a structured, commonly used format.
Right to Object:
Object to data processing for marketing or legitimate interest purposes.
Right to Withdraw Consent:
Withdraw consent at any time (does not affect lawfulness of prior processing).
To exercise these rights, please contact: privacy@maziao.com
7. Data Retention
We retain your data for as long as necessary:
Account Data:
Until you delete your account or request deletion.
Usage Data:
Maximum 24 months after last activity.
Payment Data:
7 years as required by accounting laws.
Voice Data:
Deleted immediately after cloning process completion or upon your request.
After retention period, data will be securely deleted or anonymized.
8. Children's Privacy
Our service is not intended for persons under 16 years old. We do not knowingly collect personal information from children. If you are a parent and discover your child has provided information to us, please contact us to delete that data.
9. International Data Transfers
Your data may be processed and stored on servers in Vietnam and other countries. We ensure appropriate safeguards are applied according to international standards (GDPR, PDPA).
10. Policy Changes
We may update this privacy policy from time to time. Significant changes will be notified via email or website notice. The 'Last Updated' date at the top will be updated. Continued use of the service after changes means you accept the new policy.
11. Contact
If you have questions about this privacy policy or wish to exercise your rights, please contact:
Email:
privacy@maziao.com
Address: Hanoi, Vietnam
Response Time: Within 30 days